For further assistance, please contact our technical service department.
| Observation | Problem | Corrective Action |
| No signals on positive control spots | Concentration of detection antibody and/or SA-HRP too low | Use concentration/dilution specified |
| Chemiluminescent reagents failed | Repeat with fresh chemiluminescent reagents according to manufacturers protocol | |
| Inadequate exposure time to film | Increase exposure time | |
| No or low signals on target spots | Sample dilution too high | Use more sample |
| Analyte abundance in sample is low | Use more sample | |
| Use different cell line | ||
| Verify that conditions used to stimulate cells were optimal | ||
| Sample deteriorated during preparation | Supplement buffers with protease and phosphatase inhibitors where indicated | |
| Sample deteriorated during storage | All samples should be stored at ≤ -70 °C. | |
| Avoid freeze-thaw cycles | ||
| Inadequate exposure time to film | Increase exposure time | |
| Signals on negative control spots | Concentration of detection antibody and/or SA-HRP too high | Use concentration/dilution specified |
| Sample concentration too high | Use less sample | |
| Uneven or high background on blank areas of array | Insufficient washing | Perform number of washes with volume indicated as specified in the product insert protocol |
| Perform washes in large container and not the 4-Well Multi-dish | ||
| Concentration of detection antibody and/or SA-HRP too high | Use concentration/dilution specified | |
| Array was allowed to dry out partially during the procedure | Always keep arrays submerged. Minimize time the array is exposed to air. | |
| Creased or scratched arrays | Use flat-tipped forceps to handle arrays on array number. | |
| Too many spots have signals | Insufficient washing | Perform washes as stated in product insert. Perform washes in a large container, not in the 4-Well Multi-dish. |
| Concentration of detection antibody and/or SA-HRP too high | Use concentration/dilution specified | |
| Sample concentration too high | Use less sample |